HOW TO ORDER
For new buyers — exactly what happens between your first email and the carton arriving at your door.
Email or use our /rfq form. The more you give us up-front — product types, quantities, target prices, packaging needs, destination country — the faster we respond. We accept Excel BOMs, drawings, or just a paragraph of plain text.
Our engineering team reviews your spec. If anything is unclear or technically incompatible (e.g. SFP not supported by your switch), we ask before quoting. This step usually takes a few hours; it saves days of rework later.
You receive a structured quote in Excel: line-by-line pricing, lead time, MOQ, shipping options (DHL / FedEx / sea), and payment terms. Quotes are valid for 30 days.
For first-time orders we recommend a sample lot (paid). For repeat orders or trusted distributors we go straight to PO. PO is confirmed by an email reply or signed PI (proforma invoice).
Production starts after deposit. Lead time: 7 days for stock SKUs, 15 days for custom-coded transceivers, 20-30 days for high-volume bulk. Every unit passes our three-stage QC.
We package per your spec (standard / neutral / private label). Photos of the packed cartons go to you for approval before pickup. We arrange the courier and email the AWB/BL within 24 hours of dispatch.
Receipt confirmed. If anything is wrong on arrival — wrong SKU, transit damage, DOA unit — email us with photos within 14 days. Return-replace process is documented per the warranty terms in the PI.
